For UK remote gambling operators
Turn safer-gambling decisions into audit-ready evidence.
LCCP Shield helps compliance teams capture customer interactions, decision rationale, evaluations and supporting evidence in one structured record — alongside your existing PAM, not instead of it.
Join a small group of UK operators helping shape the early product.
Built around the customer-interaction workflow: identify, act, evaluate.
The evidence gap
The decision isn't the problem. Proving it later is.
A safer-gambling decision can leave evidence scattered across your PAM, interaction notes, spreadsheets, emails, screenshots and shared drives.
When compliance, management or an auditor asks "Why was this action taken?", someone may have to reconstruct the story manually.
LCCP Shield creates that evidence trail as the decision happens.
PAM
Spreadsheets
Email / chat
Interaction notes
Shared drives
Screenshots
LCCP Shield
One structured, reviewable evidence record
The evidence trail
One safer-gambling decision. One evidence trail.
- 01
Trigger
What identified the concern?
- 02
Context
What information was available?
- 03
Decision
What action was taken — or not taken?
- 04
Rationale
Why was that decision made?
- 05
Evidence
What supports the decision?
- 06
Follow-up
What happened afterwards?
- 07
Evaluation
What was the outcome and was the intervention effective?
How it works
Built around the safer-gambling customer-interaction workflow
Identify
Capture the trigger, customer context and relevant indicators.
Act
Record the interaction, decision, action and rationale.
Evaluate
Capture follow-up, outcome and evaluation evidence.
LCCP Shield helps your team maintain a structured evidential record across the customer-interaction lifecycle, making decisions easier to review and demonstrate.
Keep your PAM. Strengthen the evidence around it.
LCCP Shield is not another PAM and does not replace your existing player-management infrastructure.
Your PAM remains the system of record for player and account activity. LCCP Shield provides the structured evidence layer around safer-gambling decision-making.
Existing PAM
- Customer data
- Account activity
- Triggers
- Player history
LCCP Shield
- Decision rationale
- Interaction evidence
- Supporting documents
- Follow-up & evaluation
- QA & audit trail
Compliance team
- Search
- Review
- Evidence
- Reporting
Evidence completeness
Know when the evidence isn't complete.
LCCP Shield helps identify gaps before a record is closed or reviewed — so a missing follow-up or an incomplete evaluation surfaces while there is still time to act on it.
- Trigger recorded
- Customer interaction recorded
- Decision documented
- Rationale captured
- Supporting evidence attached
- Follow-up outstanding
- Evaluation incomplete
Trigger
Spend pattern flagged by PAM
Decision
No immediate interaction
Decision rationale
Existing intervention within review period; further interaction not considered proportionate at this stage.
Follow-up
Review scheduled.
Record the reasoning
Record the decision — even when the decision is not to intervene.
Safer-gambling evidence isn't only about what your team did. It can also be about why an interaction was not undertaken or why a particular action was chosen over another.
Built for the evidence behind the decision.
Capture
Record the interaction, trigger, decision and rationale.
Evaluate
Track follow-up, outcomes, reviews and effectiveness.
Evidence
Attach supporting material, identify gaps and maintain a searchable audit trail.
From interaction to evidence — without reconstructing the story later.
When someone asks "Why?", have the evidence ready.
Quickly reconstruct the story behind a safer-gambling decision without searching across multiple systems.
- Customer interaction
- Trigger
- Decision
- Rationale
- Supporting evidence
- Follow-up
- Evaluation
- Reviewer / timestamp
Early access
Book an evidence workflow review
We're speaking with UK gambling operators about how safer-gambling decisions are currently recorded, reviewed and evidenced.
- See whether LCCP Shield fits alongside your existing PAM
- Share what is missing from your current workflow
- Get priority access to the first pilot cohort
Common questions
Don't just make the safer-gambling decision. Be able to prove it.
LCCP Shield turns safer-gambling decisions into structured, audit-ready evidence — alongside your PAM, not instead of it.